Refund policy

At SOUKI & KAYLA’S BOUTIQUE LLC, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase.

Certain items may not be eligible for return for hygiene and safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company as it may take some time before your refund is officially posted.

  3. Contact your bank as processing times may vary.

If you have done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us first.

Shipping Returns

Customers are responsible for paying their own shipping costs when returning items unless the product arrived damaged or incorrect.

Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

SOUKI & KAYLA’S BOUTIQUE LLC
Email: support@soukikaylaboutique.com